You can update your credit card by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Update' next to your current subscription. Update your credit card info and click submit.

To resume your account simply login and head to your account page here and select the Subscriptions tab. You should see a link to resume next to your subscription. Simply click this and confirm.

Please note that if you pay via PayPal your account will not be fully reactivated until your usual payment date (e.g. the date you originally started your subscription) For example, if your payment date is the 21st and you resume on the 13th you will not regain access to the Academy until the 21st. If you would like access sooner than this please contact us and we can send a pro-rated invoice.

You can cancel your account anytime by visiting your account page (click on the link MY ACCOUNT on the top menu) and selecting the Subscriptions tab. Here, you’ll see a ‘Cancel’ option next to your current subscription.

To complete the process:

1. Click the ‘Cancel’ link.
2. Choose the reason for cancellation.
3. Confirm your cancellation on the next page.

You’ll receive an email confirmation once your cancellation is successful. (Please note: If you don’t confirm on the final page, your cancellation won’t be processed.)

After cancellation, you’ll still have access to Real Guitar Success until the end of your current billing period. Feel free to rejoin at any time in the future!

Important: Please cancel your account before your next payment is due. Since we're based in California (PST), it’s best to cancel at least 24 hours before your billing date to account for time zone differences. Even if you cancel early, you’ll retain access until the end of your current subscription period.

Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.