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  • Can't access membership areas

  • Paul

    Member
    December 2, 2019 at 11:13 am

    Hello,

    I have just renewed my membership, however every time i try to access anything it informs me i’m not a member.

    Can anybody help me please?

    Thank you

  • Paul

    Member
    December 2, 2019 at 11:19 am

    I’ve looked at the subscription page, it says my subscription was created today and also expires today. I have already made a payment today but it says my next payment is the 2nd Dec, which it today!!

    Also, it says my subscription is enabled but not active Slight Frown

    Please help!!

    • This reply was modified 10 months, 3 weeks ago by  Paul.
  • Tomas

    Administrator
    December 2, 2019 at 12:09 pm

    Hi Paul,

    Thanks for contacting me. I’m looking into this now.

    Tomas

  • Paul

    Member
    December 2, 2019 at 1:15 pm

    Thanks Tomas.

  • Tomas

    Administrator
    December 2, 2019 at 3:04 pm

    Hi again Paul,

    I’ve got you activated… you can get in now.

    Don’t worry about the expiration date (Dec. 5th I think). I’ll get that fixed soon. My first priority was to get you access so you can practice.

  • Paul

    Member
    December 3, 2019 at 8:53 am

    Hey Tomas,

    That’s great, thanks for your help Slight Smile

  • Paul

    Member
    January 6, 2020 at 11:24 am

    I have tried to practice today and i’m getting the same message again, a payment was taken on Thursday but i can’t get access to any of the videos. 

    Can you please look at this?

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