Can't access membership areas

[Paul]

Hello,

I have just renewed my membership, however every time i try to access anything it informs me i’m not a member.

Can anybody help me please?

Thank you

[Paul]

I’ve looked at the subscription page, it says my subscription was created today and also expires today. I have already made a payment today but it says my next payment is the 2nd Dec, which it today!!

Also, it says my subscription is enabled but not active 

Please help!!

[Tomas]

Hi Paul,

Thanks for contacting me. I’m looking into this now.

Tomas

[Paul]

Thanks Tomas.

[Tomas]

Hi again Paul,

I’ve got you activated… you can get in now.

Don’t worry about the expiration date (Dec. 5th I think). I’ll get that fixed soon. My first priority was to get you access so you can practice.

[Paul]

Hey Tomas,

That’s great, thanks for your help 

[Paul]

I have tried to practice today and i’m getting the same message again, a payment was taken on Thursday but i can’t get access to any of the videos. 

Can you please look at this?

[Author]

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