Can't access membership areas

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  • #47310

    Paul
    Member

    Hello,

    I have just renewed my membership, however every time i try to access anything it informs me i’m not a member.

    Can anybody help me please?

    Thank you

    #47311

    Paul
    Member

    I’ve looked at the subscription page, it says my subscription was created today and also expires today. I have already made a payment today but it says my next payment is the 2nd Dec, which it today!!

    Also, it says my subscription is enabled but not active Slight Frown

    Please help!!

    • This reply was modified 1 year, 8 months ago by  Paul.
    #47313

    Tomas
    Administrator

    Hi Paul,

    Thanks for contacting me. I’m looking into this now.

    Tomas

    #47318

    Paul
    Member

    Thanks Tomas.

    #47327

    Tomas
    Administrator

    Hi again Paul,

    I’ve got you activated… you can get in now.

    Don’t worry about the expiration date (Dec. 5th I think). I’ll get that fixed soon. My first priority was to get you access so you can practice.

    #47426

    Paul
    Member

    Hey Tomas,

    That’s great, thanks for your help Slight Smile

    #48226

    Paul
    Member

    I have tried to practice today and i’m getting the same message again, a payment was taken on Thursday but i can’t get access to any of the videos. 

    Can you please look at this?

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